Hey there XD folks! We've got some good news! We've got brand new locations for oil changes, including an option in Vancouver, WA!
Please be aware, the method for repairs has changed a little bit, but as long as you go to these locations, you will not be charged for any service. When you stop in for service, please request a paper copy of your estimate. Once you receive the estimate, text a legible photo to our textline (503-828-3991) and Hertz will make a Purchase Order for the work. If you have used a Firestone location in our program before, then you are already familiar with this protocol.
Dear Express Drivers, many of you have often asked about the possibility of swapping your vehicle, and up until now, we have only been able to swap for mechanical issues and expiring registrations. We have seen the frustration the lack of a vehicle swap option has caused in the community and have created a policy that will address that issue. Unfortunately, our vehicle and personnel resources simply do not permit us to provide unlimited swapping of vehicles. But, moving forward, the PDX Express Drive team will offer drivers the opportunity to swap their vehicle if a driver meets certain ride requirements.
Hey there XD Drivers, we're making some changes to the Express Drive office hours in Beaverton.
We are now open,
Our office will be closed daily between 12 and 1 PM.
Scheduling for renewals can be done through your app, we will no longer message you from our textline to schedule your renewal. Renewals are now available all day. We've also made changes to our renewal process that will greatly reduce your wait times.
Thanks for being part of Express Drive!