If you have not set up a reservation:
Picking up your rental car:
Firestone & Certain Meineke Locations
Our Firestone partners are a great option for many drivers. They have many locations, and drivers can choose whatever location is most convenient. Our Meineke partners are also another option for drivers; however, there are certain locations an Express Driver can go to. Those locations are listed below. For oil changes, drivers will be given a voucher in the Express Drive office that can be presented at any Firestone or Meineke for oil change service. For any other service, Firestone and Meineke will communicate directly with Hertz management to get any additional work approved. If you have questions about this process, please call the Hertz staff at 503-455-8107.
We hope that you never experience an accident, but it is always better to be prepared. Here are a few steps to take in that situation:
Good to Know
Flat tires & glass damage are your financial responsibility. If you get a flat tire it is your responsibility to repair/replace the tire. If the tire is not repairable, you may replace the tire with a tire of comparable tread at any ASE-certified shop. In the event of windshield glass damage, Hertz will charge the driver $153 to have the windshield replaced. All other repairs/maintenance are covered, but only at authorized service locations. Please see our list of locations at the bottom of this page.
If your repairs are expected to take more than four hours, please contact the Hertz team at 503-455-8107.